Frequently Asked Questions

 

• Why should you trust Guest New Zealand with your valuable holiday plans?

There are thousands of travel sites available on the web - what makes us different? We really care that you have a great travel experience in our country and we want you to go home and rave about it. We specialise in creating New Zealand itineraries and we really know our product.

 

We also want you to feel like a guest in our country and that means ensuring you stay in warm and friendly accommodation in a style that suits you, that all the details are taken care of so there are only pleasant surprises along the way and that your special requests and preferences are taken into account.

 

 

• How much will it cost me to use your service?

We will provide you with a full itinerary and all your travel bookings at no additional charge. Not only that, but the rates you pay for each accommodation, rental car or tour are the same rack rates you would pay if you booked directly.

 

 

• How does the booking process work?

Instead of asking your hometown travel agent to organise a holiday itinerary to New Zealand, you deal with an experienced travel consultant based in our office in New Zealand. Using e-mail and the telephone, your travel consultant will confirm your travel arrangements and you will receive a written confirmation in the form of an itinerary and an invoice.

 

No deposits are required. Your credit card will be charged for the confirmed bookings usually 35 days prior to your arrival. A service charge of two percent is applicable. You also have the option of making a bank transfer to our account (no service charge applies for bank transfer payments). Guest New Zealand automatically prepays all services to secure your bookings. For further information see booking conditions.

 

Vouchers are forwarded to you generally by post to your address, along with details on locations and pick ups, maps and other information or may be faxed or sent by e-mail for you to print out.

 

 

• Do you have credit card security on your site?

Yes, any information you send us is protected by encryption. It is easy to tell when you are protected - the lock or key at the bottom of your browser changes colour or is no longer broken. This may vary depending on your browser. If you prefer, you can phone or fax us your credit card details or pay by bank draft into our account.

 

Guest New Zealand complies with the Tourism Industry Association New Zealand's Code of Practice relating to credit card payment guarantees.

 

 

• How do you choose the accommodation?

We make suggestions according to the information you provide us with and you choose. Any accommodations, tours or other services we recommend have been thoroughly researched and checked to ensure they will fulfil and hopefully exceed your needs. Of course there are hundreds of accommodation and travel options in New Zealand - we select only those that we believe are special. For all the properties we recommend, you can be assured of unique locations, stylish interiors, great food and charming hosts and value for money. Similarly for tours and activities, we recommend those with knowledgeable and friendly guides and only those with an impeccable safety record.

 

 

• What is included in the prices you quote?

We try to ensure your itinerary is as cost inclusive as possible. All prices for accommodation are net per room unless otherwise stated. All prices include Goods and Services Tax and are quoted in New Zealand dollars.

For rental vehicles and motor homes, prices are generally the rental cost only. Insurance and bonds, airport fees, any one-way fees, extras (i.e. baby seat) and optional insurance waivers are usually paid by way of a credit card when you pick up the car or motor home. There are some exceptions to this, for example short hires.

 

 

• Can we book your international flights?

Guest New Zealand specialises in your arrangements once you arrive in New Zealand including domestic flights. We are able to book International flights between Australia, New Zealand and the Pacific Islands only.

 

International guests from outside of these countries will need to arrange international flights to and from their own country. See our Getting to New Zealand section for online bookings with the major airlines flying to New Zealand.